Frequently Asked Questions
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run exclusive promotions all year, so stay tuned for by signing up to our newsletter.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Yes, we offer exquisite gift packaging options for all online orders and personalisation in our Paddington, Sydney Boutique. You can make your purchase even more special by adding a short note for us during checkout and we will include your message in the package.
We offer a satisfaction guarantee. If you're not completely satisfied with your purchase, please contact our customer service team within 7 days of receiving your order, and we will assist you with an exchange or credit note on unopened product.
LUMIRA stands out for its commitment to using the finest, sustainably sourced ingredients and meticulous craftsmanship. Our products are known for their exquisite scents, elegant packaging, and long-lasting quality.
Yes, all our products are cruelty-free and vegan. We believe in ethical practices and do not test on animals.
The burn time varies depending on the scent and size of candle, but our standard-sized candles typically burn for approximately 80 hours when following proper care instructions.
Yes, we use high-quality, natural soy coconut wax in our candle formulations. These waxes burn cleanly and evenly while enhancing the fragrance throw.
Absolutely! Our candle vessels are designed to be reusable. After enjoying your candle, you can clean out any remaining wax and repurpose the vessel for various purposes, such as storing jewellery, makeup brushes, or small trinkets.
While our fragrances are crafted using high-quality ingredients, it's essential to be cautious if you have allergies or sensitivities. We recommend testing a small amount of the fragrance on your skin or consulting with your physician before using our products.
To maximise your candle's lifespan, always trim the wick to about 1/4 inch (approximately 1/2cm) before lighting, and allow the candle to burn until the wax pool reaches the edges of the vessel during each use. This prevents tunnelling and ensures an even burn.
To preserve the fragrance, do not burn your candle for more than four hours at a time and use our LUMIRA Snuffer to extinguish the flame so that there is no smoke created.
Discontinue the candle when 1/2 inch (1cm) of wax remains for your safety. Clean it out, repurpose the vessel and order your next LUMIRA Candle.
How to choose Lumira
We understand choosing the right fragrance can be a difficult decision. This Journal article will help pinpoint the perfect fragrance to gift a loved one. You’ll also find a detailed description of each fragrance, including the scent notes and the mood it evokes, on our product pages.
For personal advice, please visit our flagship boutique in Paddington, Sydney or consult with our fragrance experts for personalised recommendations.
When selecting a candle fragrance for someone else, consider their taste in scents, any known allergies or sensitivities, and the purpose of the candle. Many of our scents have a broad appeal, including fresh florals such as La Primavera and Il Giardino luxury candles and or subtle woods such as Cuban Tobacco and Tuscan Fig scented candles. You’ll find more helpful advice in this Journal article.
To use our room sprays, simply hold the bottle upright and spray a fine mist into the air, away from your face and eyes. You can also spray it onto fabrics like curtains, cushions, or upholstery for a longer-lasting scent. Start with a few spritzes and adjust the amount as desired.
Our room sprays can be used to refresh linens, pillows, or even as a subtle scent on your clothing. You can also spray them in your car for a pleasant aroma during your commute. Find more suggestions for using the LUMIRA Room Sprays here.
While our room sprays are generally safe, it's advisable to use them in well-ventilated areas and keep them out of reach of children and pets. If you have concerns, consider using our room sprays in rooms where pets and children spend less time, and ensure proper ventilation.
Yes, many of our customers enjoy layering Perfume Oils with our Parfum to create a customized and more intense scent. Start by applying the Perfume Oil to pulse points and then spritz the corresponding Parfum over it for a layered effect. You can read more about layering our fragrances here or here.
For longer-lasting fragrance, apply the Parfum to pulse points such as the wrists, neck, behind the ears, and inside your elbows. Avoid rubbing your wrists together, as it can break down the fragrance molecules. Allow the Parfum or Perfume Oil to dry naturally.
Yes, our Parfum and Perfume Oils are available in various sizes, including travel-sized bottles and larger options. Additionally, some fragrances may come in different concentrations, such as Eau de Parfum and Perfume Oil, with varying levels of scent intensity and longevity.
Yes, our website provides detailed descriptions of each fragrance, including the top, heart, and base notes, as well as the olfactory family and inspiration behind the scent. This information can help you choose a fragrance that suits your preferences.
While our Perfume Oils are generally well-tolerated by many skin types, individuals with sensitive skin or fragrance allergies should perform a patch test before applying the perfume oil directly to larger areas of their skin. Apply a small amount to a discreet area and wait to see if any adverse reactions occur.
You can purchase our products online through our official website, or visit our flagship boutique in Paddington, Sydney, or one of our global retail stockists. Please contact us for a retailer nearest you.
Yes, we offer international shipping to many countries. You can check the list of available countries and shipping rates during the checkout process on our website. We also have retailers globally who we can direct you to.
If you have any additional questions or require further assistance with choosing the right fragrance, please reach out to our customer service team here or visit our boutique for personalised guidance.